Returns & Exchanges
At Engage Pickleball, we stand behind the quality of our gear and offer a 30-day return policy to ensure you are completely satisfied with your performance on the court. If your paddle or apparel doesn't meet your expectations, we make the exchange and return process seamless and straightforward.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in like-new condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; once received, we will process your refund or ship your new gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing